Epic Septic & Service LLC (“Epic Septic,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information, and outlines your rights and choices regarding that data. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to deliver and improve our services, ensure compliance, and protect our legal interests.

a. Information You Voluntarily Provide

This includes, but is not limited to:

• Name, phone number, email, physical address
• Job and property details
• Service requests and communications
• Billing, payment, and transaction information
• Any other data you choose to share

b. Automatically Collected Information

We may automatically collect:

• IP address and geolocation data
• Browser type, device identifiers, and OS version
• Usage statistics, site interaction logs, referring URLs
• Cookies, pixel tags, and tracking tools

c. Cookies & Tracking

We may use cookies and similar technologies to:

• Track website performance and user behavior
• Improve user experience and service personalization
• Facilitate targeted advertising and remarketing

You can control cookie preferences in your browser, but some features may not function without them.

2. How We Use Your Information

We reserve the right to use the information we collect for any lawful business purpose, including but not limited to:

• Providing, scheduling, and delivering services
• Responding to inquiries and communicating with you
• Processing payments and managing accounts
• Improving our website, services, and operations
• Conducting marketing, promotions, and customer outreach
• Preventing fraud and enforcing our legal rights
• Complying with legal and regulatory obligations

We may aggregate or anonymize data for analytical or statistical purposes and retain the right to use such data indefinitely.

3. Sharing of Information

We may disclose your information to:

• Contractors, vendors, and service providers who support our operations (e.g., CRM, payment processors, IT services)
• Third parties involved in a merger, acquisition, or asset sale
• Government agencies or law enforcement when required by law or court order
• Legal and financial advisors for compliance or dispute resolution

We require third parties to protect your information and limit use to what is necessary to perform their function, but we are not responsible for their conduct.

4. Data Retention

We retain personal information as long as it is relevant to the purpose for which it was collected, or as required by law. We may retain anonymized or de-identified data indefinitely without notice.

5. Your Rights and Responsibilities

You are responsible for ensuring that the information you provide is accurate and up to date. Depending on your location, you may have certain rights, including:

• Access to the personal information we hold about you
• Request corrections or deletions
• Object to or limit certain data uses
• Opt out of marketing communications

To exercise any rights, email us at info@epicseptic.com. We reserve the right to verify your identity and refuse requests that are unfounded, excessive, or infringe on the rights of others.

6. Data Security

We implement commercially reasonable safeguards to protect your information, but no method of data transmission or storage is completely secure. You use our website and services at your own risk.

We are not responsible for any loss, unauthorized access, or misuse of your data caused by factors beyond our control, including third-party services or internet security failures.

7. Children’s Privacy

Our website and services are not intended for minors under 18. We do not knowingly collect personal information from children, and any such data will be deleted upon discovery.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their content, terms, or privacy policies. Visiting those sites is at your own risk.

9. Changes to This Policy

We reserve the right to revise this Privacy Policy at any time without prior notice. Updates will be posted on this page with a new effective date.

Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10. Legal Disclaimer

Nothing in this Privacy Policy limits our ability to:

• Comply with legal obligations
• Investigate and defend ourselves against legal claims
• Protect our rights, property, and operations
• Cooperate with law enforcement and regulators

Use of our services is at your sole discretion and risk. You agree to indemnify and hold harmless Epic Septic & Service LLC from any claims or losses arising from your use of our services or site.

11. Contact Us

If you have questions about this policy or our data practices, please contact:

📧 Email: legal@epicseptic.com
📞 Phone: (877) 771-3742
📍 Address: Epic Septic 8626 Old Bee Caves Rd. Unit A Austin, TX 78735